SBI Customer Care Number (24×7 Toll-Free) is one of the most searched banking support queries, especially by customers who need quick help with balance checks, ATM card issues, online banking errors, or urgent complaint resolution. As India’s largest public-sector bank, State Bank of India handles millions of customers daily, making reliable customer support essential. In this guide, you’ll find all SBI helpline numbers, email IDs, SMS banking codes, and category-wise support options in one place so you can get instant assistance whenever you need it.
SBI Customer Care Overview Table
| Category | Contact Details |
|---|---|
| General Customer Care (24×7) | 1800 1234, 1800 2100, 1800 11 2211, 1800 425 3800 |
| Short Code (Chargeable) | 080-26599990 |
| Block ATM/Debit Card (SMS) | BLOCK <last 4 digits> → 567676 |
| Missed Call – Balance | 9223766666 |
| Missed Call – Mini Statement | 9223866666 |
| SBI Credit Card – Toll-Free | 1800 180 1290 |
| SBI Credit Card – Chargeable | 1860 180 1290 |
| SBI Credit Card Email | [email protected] |
| General Customer Care Email | [email protected] |
| Complaint Escalation Email | [email protected] |
| Home Loan Helpline | 1800 11 2018 |
| Personal/Education Loan | 1800 1234, 1800 2100 |
| Net Banking / YONO Support | 1800 1234, 1800 2100 |
| WhatsApp Banking | 90226 90226 |
| Pension Helpline | 1800 11 0009 |
| NRI Helpline (International) | +91-80-26599990 |
| NRI Email Support | [email protected] |
SBI Customer Care Number (24×7 Toll-Free)
SBI offers multiple 24×7 toll-free customer care numbers to help you resolve banking issues instantly. Whether you need to check your balance, block a lost card, or report a transaction error, these helplines ensure quick and reliable assistance.
SBI Toll-Free Numbers
You can reach SBI’s customer support anytime using these toll-free numbers:
- 1800 1234
- 1800 2100
- 1800 11 2211
- 1800 425 3800
These numbers are available round the clock and can be dialed from any mobile or landline across India at no cost.
SBI Customer Care
- State Bank of India (SBI) customer care number for NRIs is 1800-425-3800 or 1800-11-2211
- You can also call the bank’s tolled number +91-80-26599990 for any queries or suggestions.
This number can be used when toll-free lines are busy or unavailable. Standard call charges may apply.
When to Use These Numbers
You can contact SBI customer care for:
- Balance or transaction-related issues
- Blocking a lost or stolen debit/credit card
- Registering a complaint or raising a service request
- Any account-related assistance or enquiry
SBI Missed Call & SMS Banking
SBI offers quick banking services through missed calls and SMS, allowing customers to check their balance, get mini statements, or block their ATM card without visiting a branch or using internet banking. These services are fast, convenient, and available 24×7.
How to Activate SBI SMS Banking
To use SBI’s SMS or missed call banking services, you must first register your mobile number with your SBI account.
Steps to Register
- Visit your nearest SBI ATM.
- Insert your debit card and choose Mobile Registration.
- Select Mobile Number Registration.
- Enter your mobile number and confirm.
- You will receive a confirmation SMS from SBI.
Alternative Method:
Register through your home branch by submitting a simple form.
Charges
- SBI SMS Banking is generally free, but SMS charges may apply as per your mobile operator’s plan.
SBI Missed Call Numbers
Use these numbers to get instant updates:
- Balance Enquiry: 9223766666
- Mini Statement: 9223866666
Just give a missed call from your registered mobile number, and you will receive an SMS response within seconds.
SBI SMS Banking Codes
You can also get information by sending specific SMS keywords to 567676 or 91922675676.
- BAL <Account Number> → Get Balance
Example: de>BAL 12345678901 - MSTMT → Get Mini Statement
- BLOCK <Last 4 digits of ATM Card> → Block Lost/Stolen ATM Card
Example: de>BLOCK 1234
Other Useful SMS Formats
- REG <Account Number> → Register for SMS Banking
- PIN <xxxx> <yyyy> → Generate or change ATM card PIN
- STOP → Deactivate SMS alerts
SBI Email ID for Customer Support
If you prefer written communication or need to share documents for verification, SBI provides dedicated email IDs for customer queries and complaint escalation. These email-based support channels are helpful for non-urgent issues that need detailed explanations or attachments.
General SBI Customer Care Email
For routine queries or basic account-related assistance, you can write to:
Use this email ID for:
- Account information
- Internet banking assistance
- ATM/debit card issues
- Product enquiries (loans, cards, deposits)
SBI Complaint Email
If your issue isn’t resolved through customer care or branch support, escalate it to the higher authority:
SBI also has circle-based customer support emails, where each geographical circle has its own grievance email. Customers can find their respective circle email on the SBI official website under the ‘Contact Us’ section.
Use escalation emails for:
- Complaints unresolved for 7+ days
- Service delays
- Transaction disputes
- Incorrect charges or failed refund issues
How to Write an Email for Fast Resolution
To get a quicker and more accurate response, make sure your email contains all essential details.
What to Include
- Full Name
- Registered Mobile Number
- Account Number (mask like XXXXX1234 for safety)
- Complaint/Query Details
- Date & Time of Issue
- Attach supporting documents (screenshots, receipts, error messages)
Pro Tip:
Write your subject line clearly, e.g.,
“Urgent: Unauthorized Transaction – Need Immediate Support”
Expected Response Time
- General Queries: Within 24–48 hours
- Complaints (Escalation): Within 3–7 working days
- High-priority issues: Faster resolution if ticket number is included
SBI Helpline Numbers (Category-Wise List)
SBI provides dedicated helpline numbers for different banking services, ensuring faster and more accurate support. Below is the complete category-wise list in an easy-to-read table format.
SBI ATM Card / Debit Card Helpline
| Service | Details |
|---|---|
| Lost/Stolen ATM Card (24×7) | 1800 1234 / 1800 2100 / 1800 11 2211 / 1800 425 3800 |
| PIN Reset Issues | Use the above toll-free numbers or SBI YONO/ATM |
| SMS to Block ATM Card | Send BLOCK <last 4 digits> to 567676 |
SBI Credit Card Helpline
| Type | Contact |
|---|---|
| Toll-Free Number | 1800 180 1290 |
| Chargeable Number | 1860 180 1290 |
| Email Support | [email protected] |
| Issues Handled | Wrong billing, credit limit issues, blockage, reward points, transaction failures |
SBI Loan Helpline
| Loan Type | Helpline Number |
|---|---|
| Home Loan | 1800 11 2018 |
| Personal Loan | 1800 1234 / 1800 2100 |
| Education Loan | 1800 1234 / 1800 2100 |
| Help With | Application status, EMI changes, prepayment, documents |
SBI Net Banking / YONO Helpline
| Service | Contact |
|---|---|
| Net Banking / YONO / UPI Support | 1800 1234 / 1800 2100 |
| Issues Covered | Login issues, forgot username/password, locked profile, UPI failures, YONO errors |
SBI Pension Helpline
| Service | Number |
|---|---|
| Jeevan Pramaan (Digital Life Certificate) | 1800 11 2011 |
| Pension Account Support | 1800 1234 / 1800 2100 |
SBI NRI Banking Helpline
| Country | Toll-Free Number |
|---|---|
| USA | 1800 472 7428 |
| UK | 0808 234 4660 |
| Canada | 1855 436 0726 |
| Australia | 1800 012 473 |
| Singapore | 800 101 2333 |
| Service | Support |
|---|---|
| NRI Email | [email protected] |
| Issues Covered | NRE/NRO accounts, international transfers, card usage abroad, KYC updates |
SBI Grievance Redressal System
SBI provides a structured, multi-level grievance redressal system to help customers resolve banking issues smoothly. Whether your concern is related to account transactions, ATM failures, YONO login issues, or loan queries, you can register a complaint online and track its status easily.
How to File a Complaint Online
SBI allows customers to register complaints digitally through two main platforms: SBI CMS Portal and YONO.
1. SBI CMS Portal (Customer Complaint Form)
The SBI CMS (Complaint Management System) is the official online platform for lodging complaints.
Steps to File a Complaint on SBI CMS Portal
- Visit the official SBI CMS Portal.
- Select the complaint category (ATM, loan, UPI, branch services, etc.).
- Enter your account details, mobile number, and email ID.
- Describe the issue in detail.
- Upload supporting documents (screenshots, transaction slips, etc.).
- Submit the form and note down the Ticket/Complaint ID.
Features
- Track complaint status online
- Receive SMS/email updates
- Escalation option if issue remains unresolved
2. File a Complaint Through SBI YONO App
You can also register service requests and complaints directly through the YONO app.
Steps
- Open the YONO SBI app and log in.
- Go to Service Request → Raise Complaint.
- Choose the issue type (UPI failures, debit card issues, login errors, etc.).
- Describe the issue and submit.
YONO complaints are usually processed faster because the system automatically attaches transaction data from your app.
SBI Ombudsman Process
If your complaint is not resolved at the branch or customer care level, you can escalate it through the Banking Ombudsman framework.
When to Escalate to SBI Ombudsman
You can approach the Ombudsman if:
- SBI does not resolve your complaint within 30 days, or
- You received a response but are not satisfied, or
- SBI rejected your complaint without valid reason, or
- There is unauthorized transaction, fraudulent activity, or service deficiency
Note: Ombudsman should only be used after you have tried SBI’s internal grievance system.
Documents Required for Ombudsman Complaint
Prepare the following before filing:
- Complaint ID received from SBI
- Copies of emails/SMS exchanged with SBI
- Written complaint submitted to the branch (if any)
- Proof of issue (screenshots, ATM slips, failure message, etc.)
- Identity proof (masked for safety)
- Supporting transaction details
Complaints can be filed online through the Integrated Ombudsman Scheme (RBI) platform.
How to Block SBI ATM/Debit/Credit Card Immediately
If your SBI ATM, debit, or credit card is lost, stolen, or compromised, you should block it instantly to prevent unauthorized transactions. SBI offers multiple ways to block your card toll-free numbers, SMS, and online methods.
1. Block Through Toll-Free Number (24×7)
You can block your SBI card anytime using the official toll-free helplines:
- 1800 1234
- 1800 2100
- 1800 11 2211
- 1800 425 3800
After calling:
- Choose the option “Block ATM/Debit Card”
- Verify your details
- You will receive a confirmation SMS after blocking
2. Block Through SMS (Instant Method)
Send the message below from your registered mobile number:
SMS Format:
de>BLOCK <Last 4 digits of your card>
Send to: 567676
Example:
de>BLOCK 1234
You will receive a reply confirming that your card has been blocked successfully.
3. Block Online via YONO / Net Banking
A. YONO App
- Open YONO SBI
- Go to Service Request
- Select Debit Card Hotlisting
- Choose the card
- Confirm to block instantly
B. Net Banking
- Log in to onlinesbi.com
- Go to e-Services → ATM Card Services
- Select Block ATM Card
- Choose the card → Confirm via OTP
Tips for Faster Resolution
To make the process quick and smooth, follow these handy tips:
Keep customer ID and registered mobile ready
Verification requires your mobile number, account details, or last transactions.
Use SBI YONO for self-service
YONO is the fastest method because your details are auto-fetched, and blocking is instant.
Use your ticket ID for follow-ups
Each complaint or card block request generates a Ticket/Service Request ID.
Use this ID to track status or escalate if needed.
FAQs SBI Customer Care & Support
1. What is SBI’s 24×7 customer care number?
SBI’s 24×7 toll-free customer care numbers are 1800 1234, 1800 2100, 1800 11 2211, and 1800 425 3800. You can call these anytime for account, ATM, UPI, or general banking support.
2. How to complain to SBI online?
You can file a complaint through the SBI CMS Portal or via the YONO SBI app under Service Request → Raise Complaint. After submitting, you will receive a Ticket ID to track your complaint.
3. Is SBI customer care really toll-free?
Yes, SBI’s main helpline numbers are completely toll-free. Calls made to 1800 numbers do not incur any charges.
4. How long does SBI take to resolve complaints?
Most issues are resolved within 3–7 working days. Critical issues like unauthorized transactions are usually prioritized and resolved faster.
5. How to contact SBI from abroad?
NRI customers can contact SBI using the international helpline +91-80-26599990 or email [email protected]. Some countries also have separate toll-free lines.
6. How can I block my SBI ATM/debit card immediately?
You can block your card by sending BLOCK <last 4 digits> to 567676, using YONO SBI, or calling the toll-free numbers.
7. How to check SBI balance without internet?
You can check your balance via missed call banking by dialing 9223766666 from your registered mobile number.
8. Can I talk to SBI customer care without an account number?
Yes, for general queries you don’t need an account number. But for card blocking, complaints, or account-specific help, verification will be required.
SBI offers one of the most extensive customer support systems in India, ensuring that every customer can get help quickly—whether it’s for ATM card issues, online banking errors, loan queries, or general account assistance. With multiple 24×7 toll-free numbers, SMS banking, missed call services, email support, YONO features, and dedicated helplines for NRI and pension customers, SBI makes problem-solving simpler and faster.
For complaints, customers can rely on the SBI CMS Portal or YONO app, and if needed, escalate issues through the RBI Ombudsman for fair resolution. Always keep your registered mobile number ready, use official SBI channels, and note down your ticket ID for smooth tracking.
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